No fix - No fee
Orbital IT Solutions operates a No Fix - No Fee* policy. This works very simply, our engineer will fix or diagnose the fault on your computer or you pay nothing.
On rare occasions we can only offer a diagnosis for the fault as the fix is just not economically viable for the PC. If we can establish what the problem is but you decide not to go ahead with the repair/fix you will still be charged. Some problems like virus removal can be very lengthy and can be cheaper for you if the PC is repaired at our workshop, this will only ever be done with your approval.
On rare occasions we can only offer a diagnosis for the fault as the fix is just not economically viable for the PC. If we can establish what the problem is but you decide not to go ahead with the repair/fix you will still be charged. Some problems like virus removal can be very lengthy and can be cheaper for you if the PC is repaired at our workshop, this will only ever be done with your approval.
*Orbital IT Solutions “No Fix, No Fee” policy does not cover call out/collection charges outside a 5 mile radius of LU7.